Refund policy
My Halal Pantry Return Policy
We offer a 14-day return policy, ensuring your satisfaction with our products. Here’s everything you need to know about making returns:
Eligibility for Returns
- Returns must be initiated within 14 days of receiving your order.
- Products must be unused, unopened, and in their original packaging to qualify for a return.
- Proof of purchase or receipt is required.
How to Start a Return
- Contact us at: manager@myhalalpantry.com to request a return.
- Once approved, you will receive instructions and the return address.
- Please note: Customers are responsible for return shipping costs.
Important Return Conditions
- Items sent back without prior authorization will not be accepted.
- No restocking fee will be applied.
- Perishable goods, custom products, and gift cards are non-returnable.
Damaged or Incorrect Items
Please inspect your items upon arrival. If the product is damaged or incorrect, contact us immediately at manager@myhalalpantry.com. We will address the issue promptly with a replacement or refund.
Exchanges
The fastest way to receive the item you want is to return the original product and place a new order. Once your return is accepted, you can make a separate purchase for the desired item.
Refunds
After inspecting the returned product, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days. If you don’t see the refund after 15 business days, contact us at manager@myhalalpantry.com.
This policy ensures transparency and customer satisfaction while managing returns efficiently. For further inquiries or assistance, please reach out to us at manager@myhalalpantry.com.